frequently asked questions (FAQ)

Inform us concerning yourself

Shopping from Brand Factory just got simpler with!

We offer Top brands at staggering limits offering most stylish trend styles at 20%-70% limits 365 days of the year.

With a scope of driving public and global style brands in men’s formals, casuals, youth wear, ladies’ wear, active apparel, kids wear, footwear, extras and substantially more at keen markdown.

Shop 365 days with astonishing limits, day by day shock offers, insane arrangements, streak deals and uncommon limits by brands ONLY at which is ALWAYS ON DISCOUNT ROUND THE YEAR.

Aside from an online presence do you likewise have a Retail presence?

That’s right! We are available across the city. If it’s not too much trouble, visit Store finder to find a store close to you

How regularly do you think of another plan/assortment?

The center of the brand is to give marked assortment at 20-70% limits, 365 days per year.

Do I need to enlist myself prior to making a buy?

While you may appreciate perusing our assortment at relaxation, we encourage you to enlist at the hour of look at interestingly to appreciate a prevalent shopping experience each time you visit us. We will likewise keep you refreshed on your orders and discounts through SMS/email. We will expect you to enlist at checkout.

How would you transport the bought things? Are there any charges?

At, we guarantee that our clients get the bought things in the best condition and on schedule. Contingent upon your area, the item will be conveyed to your doorstep upto 7 days. We offer free delivery on Brand Factory items, above Rs.1300 Please access the Shipping Information for additional subtleties.

Do you transport things to a worldwide location?

As of now, we are just contribution nearby delivery of orders. However, we couldn’t want anything more than to take care of you, so call our leader and we can check whether it very well may be worked out.

How might I change the delivery address of my request?

You can change your delivery address by signing in to your Brand Factory account. You can choose the request, the new location that you wish to transport to and update by tapping on the “change address” button.

What do I need to do on the off chance that I have failed to remember my secret phrase?

To create another secret phrase, you need to simply tap on failed to remember secret word at the login page post which we will send you an email with a connect to produce your new secret word.

How would you convey the dispatch and conveyance subtleties?

We will keep you educated through SMS and Email till your buy is conveyed to you.

What occurs if your messenger can’t convey the item?

Our Delivery accomplice will make three endeavours to convey prior to returning the item to our stockroom. You may get in touch with us at or call Brand Factory us on 18002679900 to address the leader to put a re-dispatch demand. We are free from 11 am to 10 pm the entire days

What is your return and dropping arrangement?

If it’s not too much trouble, visit Returns and Cancellations for additional subtleties, should the item not be agreeable to you.

Do you offer Cash on Delivery – COD?

We lament that we are not contribution money down now

I have submitted a request, how before long will I get something similar?

Much obliged to you for shopping at Brand Factory. Your buy will be conveyed to your transportation address as long as 7 days subsequent to submitting a request.

Would I be able to submit a request and have it conveyed as a blessing to a substitute location?

Indeed. We will be glad to have an item conveyed as a blessing to a substitute location.

Do you offer blessing wrapping?

At Brand Factory, we might want to offer you the best shopping experience. We will be glad to blessing wrap your buy as an assistance signal.

I appear to have gotten a harmed thing. Who do I advise?

We lament the experience and expressions of remorse for the burden. On the far-fetched occasion that your request shows up in a harmed condition, if it’s not too much trouble, email us with a picture of the harmed stock at To be qualified for a return, you should advise us of the harm within 48 hours of accepting the request

I appear to have gotten a mistaken thing. How would it be advisable for me to respond?

We apologize for the bother. If it’s not too much trouble, reach us at or call us on 18002679900 to address the chief. We are free from 11 am to 10.00 pm throughout the times of the week

How might I drop a request that I set on the web?

You may drop your request by calling us on 18002679900 and we will glad to help you. We are free from 11 am to 10.00 pm throughout the times of the week, be that as it may, a request can be dropped distinctly before the product(s) has been delivered out of the distribution centre, which is by and large inside 2-4 hours of putting in the request.

I’m not keen on getting any correspondence. What will I need to do?

We regard your requirement for protection. Kindly snap on the withdraw connect implanted in our online correspondence to withdraw yourself. On the off chance that the issue continues, simply call us at 18002679900 or email us at and we will deal with it.

What are the working hours of your client assistance?

Our available time is from 11 am to 10:00 pm throughout the times of the week. You can likewise contact us at and we guarantee you a reaction within 2 business days.

Do you have a devotion program?

Presently, we don’t have a steadfastness program on our site however we are dealing with it.